Shipping policy
Shipping Policy
Custom Creates
Processing & Dispatch
All of our products are made to order. Please allow 3–5 business days for production before your order is dispatched. You will receive a dispatch confirmation email once your order is on its way.
Shipping Rates
UK:
- Standard shipping — £3.99 on orders under £20
- Free shipping — on orders of £20 and over
EU:
- Standard shipping — £7.99 on orders under £30
- Free shipping — on orders of £30 and over
Estimated Delivery Times
Once dispatched, please allow:
- UK — 2–4 business days
- EU — 5–10 business days
These are estimates and are not guaranteed. Delays may occur during busy periods or due to customs processing for EU orders.
Order Tracking
Where tracking is available, your dispatch confirmation email will include tracking details. If you have not received your order within the expected timeframe, please contact us at customcreates26@gmail.com.
Customs & Duties (EU)
EU orders may be subject to customs duties or import taxes upon arrival. These charges are the responsibility of the customer and are outside of our control.
Contact
For any shipping queries, please contact us at customcreates26@gmail.com